Basic Troubleshooting Tips

These steps may not resolve your issue, but are steps you may be asked to try, by support, while they are assisting you with troubleshooting issues you may be experiencing with the Twitch Studio.

If you try these without guidance from support please keep in mind it could make your issue worse.

On this page:

• Toggle Hidden Files/Folders
• Launch in Safe Mode
• Run as Administrator
• Complete Reinstall

Toggle Hidden Files/Folders

Windows hides important files and folders so that users won't accidentally delete or edit them resulting in possible issues with the OS or other programs. However, sometimes the user needs to get into these hidden files or folders

Making these files and folders visible will not damage anything, however, any deleting or editing of files or folders that are outside what may be requested to troubleshoot can result in issues with your OS or other programs. So please do not alter or delete anything unless asked.

After you complete troubleshooting, and if you share your computer, it is best to undo these options and hide these folders and files again.

Both Windows 8 and Windows 10 have you check this setting the exact same way.

1. Open a File Explorer tab.
2. Click View.
3. Checkmark Hidden Files option.

Windows 11

1. Open File Explorer.
2. Click on the   3 dot menu.
3. Select Options from the drop down.
4. Click the View tab.
5. Under Advance settings: check the option Show hidden files, folders, and drives in the Hidden files and folders folder.

Launch in Safe Mode

With some issues we may need you to boot your computer into Safe Mode. This will prevent a lot of your programs from running when you start your computer, and this will let us know if there is anything on your computer causing the issues.

This is not a solution. This is a troubleshooting step that you may be asked by support to try. Please be aware this is a troubleshooting step for specific issues only, and may not help with your issue.

1. Click Start and in the search type msconfig then hit Enter.
2. Then go to the Boot tab and click Safe Boot (also tick Network).
3. Now reboot.

Once you have rebooted try running/installing Twitch Studio. If it still doesn't work let us know. If it does work then there is something on your computer that is preventing Twitch Studio from working properly. Things like malware, viruses, or even your security software can cause this.

Reboot into Normal Mode

To boot back into Normal Mode; go back into you msconfig and untick Safe Boot to return to normal mode for future booting. Then reboot again.

Run as Administrator

For security reasons Windows has it that if an application that is not running as Administrator is not the focus application it cannot talk with each other. This can cause parts of the Studio not to work as it should.

1. Go to your start up icon, right-click the Studio icon.
2. Click on More > and then select the Run as Administrator option.
3. Accept the prompt.

Complete Reinstall

Sometimes a basic simple uninstall and reinstall does not get everything or the parts that might be acting up. So we request users do a complete reinstall.

Start by uninstalling the Twitch Studio and any Twitch programs you may see. Doing so may delete any saved settings or scenes.

In your search type in:

%appdata%

Select your AppData folder, and make sure you are in the Roaming Folder.

You can also press the ⊞ Win + R to open the Run Command and type: AppData. Then select the Roaming folder.

Delete any Twitch folders you find in your Roaming folder.

Next, you will want to type in your search:

%programdata%\Twitch

Delete everything in this Twitch folder.

Delete Twitch items from your ProgramData and AppData folders only.

Restart your computer and download Twitch Studio. Then install as Administrator.